Legal & Shipping Policy

International shipments: we do not ship internationally outside of the US, US Territories, and APOs/FPOs at this time.

Hawaii, South Dakota and Utah: due to state regulations we cannot ship any tobacco product into these states.

Hawaii regulation: "We cannot ship Tobacco Products to Hawaii."

Utah regulation states: "It is Illegal to Buy Cigarettes/Tobacco Products by Internet, Phone, or Mail-Order. The sale and/or purchase of cigarette/tobacco products via the internet, phone, or by mail-order is prohibited, except to licensed persons. Distributors or wholesalers who sell cigarette or tobacco products into Utah must ascertain whether or not a person ordering the cigarette/tobacco products is licensed in the state." For more information: https://tax.utah.gov/tobacco/internet

South Dakota regulation states: "The shipment or transport of cigarettes or tobacco products to consumers in South Dakota is ILLEGAL under South Dakota law." For more information: https://dor.sd.gov/Taxes/Special_Taxes/Tobacco/General_Information.aspx

Please note:

Cut or smoked cigars will not be accepted as returned product.
Our team may ask for a photo of the product in question.
Product photographs can be representative, as colors and finishes shown in some cases may not be exact – actual product may be slightly darker, slightly lighter, etc
Some items will indicate FINAL SALE in which case it is ineligible for return (this is usually the case for Scratch & Dent sales, certain liquidation sales, or other unique circumstances).
For samplers, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Returns will be prorated & returned, customer will be responsible for return shipping costs.

Your satisfaction is our highest priority. Should you ever have a problem or question,

. MINIMUM AGE REQUIREMENT

Padilla Cigars Company (Padillacigars.com) is intended for use by persons who are at least 21 years old, or the legal age required to form a binding contract in your jurisdiction if that age is greater than 21. By using Padillacigars.com , you represent and warrant you are at least 21 years old. In compliance with FDA cigar regulations, we are required to Age Verify, use a non-affiliated third party company (Veratad Technologies) to confirm you are 21 or older. In certain cases, some customers may not be verifiable due to limited availability of publicly available information to Veratad. In such cases, we will contact you to request a copy of your photo ID so we can manually verify your date of birth. Note: Veratad Technologies returns results based on information found in billions of public records that come from hundreds of trusted and verified data sources. Veratad does not aggregate personal customer data and we don’t collect, store, sell or share such personal data for marketing purposes.

. PRIVACY POLICY

Please read . We reserve the right to contact you in connection with our or your compliance with and performance of these Terms (including without limitation the license rights granted hereunder) or any Content or activities relating to BSP. You acknowledge that Padilla Cigars Company, may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of BSP, BSP users, and the public.

PRODUCT SPECIFICATIONS; PRICING; TYPOGRAPHICAL ERRORS

We are human and therefore make occasional mistakes. Therefore we do not warrant that product specifications, pricing, or other content on Padilla Cigars Company ( Padillacigars.com) is complete, accurate, or error-free. In the event of any errors relating to the pricing or specifications of any product, Padilla Cigars Company shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card prior to cancellation, we will issue a credit to your account in the amount of the charge.

. SELLER; RISK OF LOSS

All items purchased from Padilla Cigars Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

. ELECTRONIC COMMUNICATIONS AND NOTICES

You agree to electronic communication for all of your transactions and communication with Padilla Cigars Company. You agree that all postings, notices, disclosures, or other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

Except as otherwise provided in these Terms, we will give you any notices by posting them on Padilla Cigars Company, and you agree that such posting will constitute effective notice. You authorize Padilla Cigars Company to send notices (including without limitation notice of subpoenas or other legal process, if any) via electronic mail as well if Padilla Cigars Company decides, in its sole discretion, to do so. You agree to keep your address current and that notice provided by BSP to the address that you have most recently provided will constitute effective notice.

INDEMNIFICATION

As a condition of your access to and use of Padilla Cigars Company ( Padillacigars.com), you agree to hold Padilla Cigars Company (Padillacigars.com), and its subsidiaries, affiliates, officers, directors, employees, agents, attorneys, and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of Padilla Cigars Company ( Padillacigars.com) and the content therein; (ii) your violation of these Terms (including terms incorporated into them, e.g., the Privacy Policy and Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (iv) Padilla Cigars Company ( Padillacigars.com) resolution (if any) of any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (v) your improper authorization for Padilla Cigars Company ( Padillacigars.com) to collect, use or disclose any data or Content provided by you; and (vi) any disclosures made with your permission (including, without limitation, your consent that Padilla Cigars Company ( Padillacigars.com) disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, you fully understand and agree that: (a) Padilla Cigars Company ( Padillacigars.com) will have the right but not the obligation to resolve disputes between users relating to Padilla Cigars Company ( Padillacigars.com) and Padilla Cigars Company ( Padillacigars.com) resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) Padilla Cigars Company ( Padillacigars.com) resolution of a dispute will be final with respect to Padilla Cigars Company ( Padillacigars.com).

, you agree to hold Padilla Cigars Company ( Padillacigars.com), and its subsidiaries, affiliates, officers, directors, employees, agents, attorneys, and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of Padilla Cigars Company ( Padillacigars.com) and the content therein; (ii) your violation of these Terms (including terms incorporated into them, e.g., the Privacy Policy and Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (iv) Padilla Cigars Company ( Padillacigars.com) resolution (if any) of any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (v) your improper authorization for Padilla Cigars Company ( Padillacigars.com) to collect, use or disclose any data or Content provided by you; and (vi) any disclosures made with your permission (including, without limitation, your consent that Padilla Cigars Company ( Padillacigars.com) disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, you fully understand and agree that: (a) Padilla Cigars Company ( Padillacigars.com) will have the right but not the obligation to resolve disputes between users relating to Padilla Cigars Company ( Padillacigars.com) and Padilla Cigars Company ( Padillacigars.com) resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) Padilla Cigars Company ( Padillacigars.com) resolution of a dispute will be final with respect to Padilla Cigars Company ( Padillacigars.com).

, and its subsidiaries, affiliates, officers, directors, employees, agents, attorneys, and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of Padilla Cigars Company ( Padillacigars.com) and the content therein; (ii) your violation of these Terms (including terms incorporated into them, e.g., the Privacy Policy and Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (iv) Padilla Cigars Company ( Padillacigars.com) resolution (if any) of any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (v) your improper authorization for Padilla Cigars Company ( Padillacigars.com) to collect, use or disclose any data or Content provided by you; and (vi) any disclosures made with your permission (including, without limitation, your consent that Padilla Cigars Company ( Padillacigars.com) disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, you fully understand and agree that: (a) Padilla Cigars Company ( Padillacigars.com) will have the right but not the obligation to resolve disputes between users relating to Padilla Cigars Company ( Padillacigars.com) and Padilla Cigars Company ( Padillacigars.com) resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) Padilla Cigars Company ( Padillacigars.com) resolution of a dispute will be final with respect to Padilla Cigars Company ( Padillacigars.com).

you agree to hold Padilla Cigars Company ( Padillacigars.com), and its subsidiaries, affiliates, officers, directors, employees, agents, attorneys, and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of Padilla Cigars Company ( Padillacigars.com) and the content therein; (ii) your violation of these Terms (including terms incorporated into them, e.g., the Privacy Policy and Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (iv) Padilla Cigars Company ( Padillacigars.com)resolution (if any) of any dispute you have or claim to have with one or more users of Padilla Cigars Company ( Padillacigars.com); (v) your improper authorization for Padilla Cigars Company ( Padillacigars.com) to collect, use or disclose any data or Content provided by you; and (vi) any disclosures made with your permission (including, without limitation, your consent that Padilla Cigars Company ( Padillacigars.com) disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, you fully understand and agree that: (a) Padilla Cigars Company ( Padillacigars.com) will have the right but not the obligation to resolve disputes between users relating to Padilla Cigars Company ( Padillacigars.com) and Padilla Cigars Company ( Padillacigars.com) resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) Padilla Cigars Company ( Padillacigars.com) resolution of a dispute will be final with respect to Padilla Cigars Company ( Padillacigars.com).